4. Oh Shit (Handling Situations)
IN THIS LESSON:
Equip yourself with a complete 3-step crisis framework to confidently de-escalate difficult guest interactions or property issues.
Learn the critical protocols and backend tools at your disposal when dealing with disruptive guests or property emergencies. This lesson details our official 3-step framework: Step 1 (documenting the incident extensively), Step 2 (locating emergency, management, and property owner contacts in your host hub), and Step 3 (utilizing the platform backend to block extensions, remove problem guests from the property, blacklist bad actors, or charge for damage to property and patrons).